Introduction to Crowd Science

21 Nov 2022 - 23 Nov 2022 / 09am - 05pm

The course Introduction to Crowd Science is developed by Professor G. Keith Still. The course is now provided in Australia and New Zealand by the teachers of the Event Safety Institute under a unique license from Professor Still. The course is offered together with the paperback ”Introduction to Crowd Science”  as well as access to his online portal with the level 5 course as an eLearning.

Specialist course for event professionals and governments


If you are responsible for the safety in public areas, you must be able to apply principles and insights to the field of Crowd Science. This statement by Professor Keith Still is hard to deny. Crowd Safety is central to event planning and the considerations to be made when choosing, designing and assessing the safety of an event location. Anyone involved in a private role or a public responsibility must be able to understand which risks play a role and how to deal with the specific safety risks surrounding crowds. The Event Safety Institute offers this internationally accredited course for professionals on a Higher Vocational Education level exclusively for Australia and New Zealand. The course is provided by Roderick van Gelder and Syan Schaap.

Purpose of the course

Developing more awareness about the behaviour of crowds and individuals in the crowd, and their reactions to certain developments. The course also gives insight into how public behaviour can be modelled and how certain techniques that contribute to public safety can be applied.

Learning goals

After completing the course, the participant can:

  • Recognise dangerous situations for planning and assessing events (Crowd risk analysis);
  • Understand mass behaviour in the complex and built environment, under normal circumstances and in emergencies;
  • Model an event in phases (inflow, circulation, outflow) and recognise factors of influence (design, information and management);
  • Perform risk analyses for planning, designing and managing areas where crowds gather and move;
  • apply guidelines for managing audience movements for various types of locations;
  • articulate which factors determine the risks and safety of crowds.


It is also possible to organise the course in-company. This is eminently possible three days in a row, for groups of up to 20 participants. During the course, we apply the available knowledge about Crowd Safety and Risk Analysis to your case studies and events. This includes: how and when your visitor numbers reach a critical limit, and how the effects of design, information and management influence the behaviour of your visitors. These are vital parts of understanding public safety at your own event. We help your team individually or collectively to understand crowds, make the necessary security plans, and to interpret and deal with protests. By taking the course at your own location, your team can learn together and apply the knowledge in their own practice.

Certificate and accreditation Highfield

The course is accredited by the IIRSM and Highfield Qualifications on Level 5 (Higher Vocational Education level). By completing the course with two written final assignments, you are entitled to the Certificate of Achievement. If you choose not to do this, you will receive the Certificate of Attendance.


  • Target audience: anyone involved in crowd management of public events and public manifestations, the design of the event locations and determining measures that influence public movements at events, stadiums and other entertainment areas. (employees and advisers of event agencies, producers, security organisations, police, security regions, municipalities, architectural firms, amusement parks, concert halls and stadiums)
  • Description: Higher Vocational Education-level training to become a crowd safety specialist with knowledge of Crowd risks, designing locations, dynamics in crowds and emergency planning. The participant learns to work with different models for risk analysis and management, including the DIM-ICE model and the RAMP analysis.
  • Required prior knowledge: Higher Vocational Education level in work and thinking. Preferably you have experience with crowd management issues in your work
  • Content: teaching materials, practice cases, exam (sheets and background documentation are provided digitally)
  • Duration: 3 days
  • Planning: the open enrollment course will take place on 21, 22 and 23 November 2022
  • Location: Hilton Sydney: 488 George St, Sydney NSW 2000, Australia
  • Number of participants: 20
  • Price:
    • open enrollment: $A 2.395,00 ex GST per person, incl. lunch and drinks
    • In-company: from $A 1.800,00 ex GST per person. Inquire at ESI about the possibilities/conditions
  • Coaching: Roderick van Gelder and Syan Schaap.
If you plan to register for this module and if you have any questions regarding accessibility facilities, you can e-mail

Day 1 1 Introduction to Crowd Science 2 DIM-ICE risk analysis 3 Crowd dynamics – theory and practice cases – DIM-ICE assignment for client case 

Day 2 4 modelling of Crowds or events (with group exercise) 5 RAMP-analysis: theory and practice 6 crowd monitoring – theory and practical situations 7 The art of deceiving, modelling and queuing 8 Crowd risk analysis: human behaviour, risk perception and consequences of incidents

Day 3 9 Site design and network analysis (with group exercise) 10 Event outflow analysis (with group exercise) 11 Response to disasters (with exercise) 12 Simulating of crowds and use of simulation studies 13 Analysis for decision making: Decision Support Matrix 14 Crowd Safety in emergencies: from planning to implementation 15 Summary of the course 16 Completing assignments including Decision Support Matrix 17 Presentation of the results by the groups 18 Closing with explanation of the final assignments


G.K. (Keith) Still is associate Professor of Crowd Science and has provided various education and training courses since 1999 about Crowd Safety and Risk Analysis to professionals in the event world and within the government (municipality, emergency services, regional and national governments). He was also an expert witness after several crowd disasters and was involved as an adviser in tackling various complex issues regarding crowds and safety. Personal website Keith Still

Roderick van Gelder

Roderick van Gelder is a passionate professional and his strongest asset is his absolute determination to the entertainment industry. He is of Dutch origin, where he started in 1976 as a stagehand in theatres. He works and lives in Australia since 1990. From 2005 Roderick focussed on providing risk management and workplace health and safety advice for the entertainment industry. He wrote the Australian Entertainment Safety Resource Guide which was launched in December 2017. Roderick is an accredited TAE 40110 trainer.

Syan Schaap

Syan Schaap has a Masters in Public Administration. He has specialized in safety at events and crowded places as a consultant for the past 20 years. He founded the Event Safety Institute in 2014 because he felt the need for an independent center of expertise in event safety and crowd management. Within ESI, Syan leads complex projects, is a sparring partner for governments and teaches in various courses. Syan is like no other able to combine the scientific approach with the diversity of day to day practice.


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